Repour cares about customer satisfaction, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we'll give you a full refund of the purchase price, less a minimal return charge.
To help us process your return as quickly as possible please follow the following 3 step process:
- Please contact us via firstname.lastname@example.org let us know to expect your return (include your name and order number).
- We will arrange the return for you at a flat rate of $5.00. Upon your request, we will send you a return label to attach to the parcel and take to your nearest Post Office.
- Returned items must be unused, in the condition you received them, and in the original packaging. Your refund (less the $5.00 return cost) will be processed and applied to your credit card or original method of payment as soon as possible after receiving the returned items. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Repour for it to be available as credit and for it appear on your credit card account statement.
If a Repour stopper is faulty or was damaged in shipment, we want to know and make amends! We will provide a full refund of the purchase price or replace the product for free, depending on your preference. Please simply email a photograph of the faulty item(s) to email@example.com along with your name and your order number. We will then process your refund right away.